5 things customers hate hearing from you

Have you ever considered things you customers do not want to hear from you?

It is a question that is not hard to answer. Let’s walk through some things that you should avoid talking to your customers.

1. “I forget your name. Could you tell me it again?”

Why that's wrong: These questions show that you didn't listen carefully or that you did not care to remember the name of your customer.

What’s better: If you did not know your customer’s name, you should not reveal this in your question. You can ask “Could you spell your name, please?”. If you give this request, it means that  you want to make sure that you get the spelling correct.

2. "That's against our policy."

Why that's wrong: This sentence shows that you only think about yourself instead of your customers.

What’s better: Tell your customers what you can do. Do not tell what you can not.

3. “Let me schedule this for next morning. I can not talk with you now.”

Why that's wrong: This shows that you work by the clock and can not wait to get home. The most important is to indicate that you are not uncommitted worker to customer needs.

What’s better: Tell your customers that you meet their need even when it is closing time.

4. "That's not my job."

Why that's wrong: This indicates that you avoid solving customers’ problems and do not offer solutions from someone.  

What’s better: Tell who can help your customers’ problems.

5. “Let me see when I am going to be in this area next week to schedule delivery.”

What’s wrong:  This indicates that your convenience was more important than  your customers’. It seems that you chose when will be most convenient for you and not for your customers.

What’s better: Ask your customers when will be most convenient for them.

Being proud of providing poweful solutions for Prestashop stores, PrestaMonster.com helps to improve productivity to your business. Visit the site to get more information.

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Things should be known about Point Of Sale Pro

What is Point Of Sale Pro?

In fact, Point Of Sale Pro is a module designed by PrestaMonster.com to help your products be soled not only online but also offline. 

Why should online merchants use Point Of Sale Pro?

Point Of Sale Pro is really useful for those who want to sell products anywhere, anytime. With this module, merchants’ data is centralized. As the result, you save time combing your manual orders. 

Why should customers use Point Of Sale Pro?

Point Of Sale Pro enables customers to get orders offline or via phone/chat. It means that accessing a online website or going through complex steps before checking-out is not required. 

What features does Point Of Sale Pro provide?

Point Of Sale Pro enables you to sync items, customers information, payments, orders or receipts with an online database like your online site. What is more, this module works with most of barcode readers / scanners including 2D and has the ability to add any items in any categories to the order immediately due to autocomplete search. Thanks to Point Of Sale Pro, picking up any existing customer and adding a new customer become easier than ever. Additionally, this module accepts check or cash or your own payment in a same order and allows you to print invoices immediately after sale. The most important thing is that Point Of Sale Pro can cancel the order whenever you want if it has not been processed successfully. 

If you want to add Point Of Sale Pro to your cart, check it out here: Point Of Sale Module

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Small business: Why Prestashop? Why PrestaMonster?

Choosing an online platform for business is never an easy task because there are too many options like PrestaShop, Magento, osCommerce, ZenCart, OpenCart, and so on. Here under discussion framework is PrestaShop, we will put forward some of the compelling reasons to justify the adoption of PrestaShop for small businesses, especially for starter.

Simple Option To Offer Cross Sells:

Cross selling increases the option and enables client to make a wise and optimized decision regarding purchasing. And it’s considered one of the best ways to elevate the returns of revenue. PrestaShop option is simple in order to offer comfort to cross sells on identical or interrelated goods.

Light Management Of Portable Products:

PrestaShop provides perfect solution for portable items online retails like music, movies, software, etc. By taking PrestaShop Ecommerce into account, a webmaster can successfully manage goods displaying description of merchandise in the conversion point. PrestaShop efficiently ensures ownership details about commodity are available to client after the completion of transaction.

Various Options To Market Goods:

PrestaShop endows easy organization of goods whether on the basis of categories, grouping regarding any attribute. The platform has built-in facility regarding diverse options for the organization of products.

Option To Compare Products:

When a customer needs to reach conclusion about the certain products, there comes products comparison. Customers compare goods on the basis of features and options that are suitably handled by PrestaShop platform. Thus, comparison is beneficial in making a smart decision against the available choices.

Easy Navigational Experience:

Simple & easy Navigation is the backbone of any online business, so there is a strong need to pay attention to such aspect. All it depends on the administrator of Ecommerce domain to take measures for sake fine navigational to clients with outclass browsing experience by making them engaged. PrestaShop provide it in better way through layered navigation.

Advance Tool For Inventory Management:

If it is the matter of efficiency, then PrestaShop will be the perfect choice. PrestaShop framework contains tool for inventory management that manages the stocks, supplies and orders in effective manner.

Free & Open Source:

There is doubt about the PrestaShop is free and open source, as it is derived from Smarty Template Engine. Its code is written in PHP language and uses MySQL for database management system that makes it plug n play.

Multiple Language & Currency Support:

PrestaShop has supports sixty-three widely spoken languages like English, Spanish, French etc. Along with this, platform also provides translation tool that enables instant translation of content in any other language. The platform also supports currencies of countries of which it retains language support.

Default Optimization Support For Search Engines:

PrestaShop bestows built-in features of SEO that ensures fine ranking in search engines. Auto generated sitemap, Google sitemap integration and automatic robot.txt are some of the striking features to optimize Ecommerce domain. The other features include static URL for dedicated address and canonical URL helps in avoiding duplicate content.

Customizable Templates:

The PrestaShop enabled with customization of templates that empowers merchants to mold the design of template according to the needs of online store.

In conclusion, Prestashop seems to be the most appropriate choice for small business. However, while using Prestashop, some business might need additional supporting tools on sale, marketing, financial stuff and so on. PrestaMonster.com is a provider of various small and intermediate modules to help PrestaShop users run their business efficiently.  

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