5 questions should be asking as researching shipping options

According to John Haber, CEO of Spend Management Experts, choosing the right shipping options can help a business to beat ecommerce rivals. It means delivering  its products inexpensively  and more quickly than its rivals can offer a competitive edge.  

Here are 5 questions should be asking as researching shipping options:

1. Do you have the right packaging?  

A package’s dimensional weight and actual weight can vary significantly while shippers bill based on the dimensional weight instead of the actual weight. According to Hal Altman Motivational Fulfillment & Logistical Services, “the heavier a product weighs, the more it costs to ship.” Thus, discuss different shippers about pricing options.   

2. Do you qualify for any services or deals which can save you money?  

Your business and your customers’ needs will determine the most economical option. In fact, small businesses can receive special programs from shippers. Have a meeting with them to know how these shippers can help your specific needs.

3. What is your biggest competitor doing?

It is a bad idea to copy competitors’ shipping policies. Knowing what they offer so you can or exceed meet it is still crucial.

4. What do your customers want?

An online survey to ask specific questions, study which services your customers use the most or  look at what your competitors offer should be done.

5. What unplanned shipping-related costs can you predict or avoid?

Shipping surcharges may be the biggest surprise. It is important to know which fees will apply to your packages. Because several shippers can impose up to 300 different surcharges on deliveries.  

From PrestaMonster

Whether your business size is big or small, PrestaMonster is willing to give you the best shipping solutions you need to make things easier.

Australia Post Pro for estimating shipping cost in real time

Multi Shipping for managing and doing multiple shipment at once.

Learn more at: http://iprestashop.blogspot.com/

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How to deal with customer dissatisfaction in e commerce?

We can not deny the attraction of shopping online  and ecommerce. For those who are running online shops, customer satisfaction is one of the most considered issues. What should you do to deal with some problems related to customer satisfaction. Be careful because if you do not solve well, you can lose them.

The following section will list several problems that your customers can face with and of course suggestions.

Shopping online at night

In fact, there are some customers go shopping online at night. Thus, your website should serve anytime. It would be better if you have night shifters.

Wrong product delivery

The wrong product delivery is really not good.  Your customers do not trust your website. If the problem is caused by having a lot of orders, employ additional staffs or use automation systems.

Damaged shipped products

Before shipping any product, remember to check it. Inform your customers about their products may be damaged during shipping. Your customers will highly appreciate your business.

Insufficient product descriptions

The importance of product descriptions for search engines and your customers is really crucial. Offer well written and sufficient product descriptions. Specs like sizes, weights, and features, warranty and support information should be detailed.

iPrestashop's blog

Whether your business size is big or small, iPrestashop's blog is willing to give you the best shipping solutions you need to make things easier.

Australia Post Pro (PrestaMonster) for estimating shipping cost in real time

Multi Shipping (PrestaMonster) for managing and doing multiple shipment at once.

Learn more at: http://iprestashop.blogspot.com/

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Top tips to create loyal customers to your business

Customer loyalty?

I am sure that you as a seller know it. Its importance is huge to any business. A loyal customer brings more new customers, more sales and more reputation. Its benefits are various. However, the most important is that you have to know how to make your customers loyal to your business.  Based on information of the website dummies, I will give details on how to build customer loyalty.

Kinds of your existing customers

Your existing customers can be divided into three main groups. Let’s see these groups.

Satisfied customers

Even though they get on well with your business, they are vulnerable. The reason is that your services do not make them surprised. They are more likely to accept services from your competitors because they can enjoy a better price, offer, or convenience.

Dissatisfied customers

When the expectations of customers have not been met, they feel your services bad. For this reason, they are not likely to  keep silent. Your business is affected when they will share their dissatisfaction with other people. In fact, dissatisfied customers bring hidden risks for your business.

Loyal customers

As long as your business meets their service expectations, they will not leave.

Tips

Because every kind of existing customers is different, there will be different tips.

For satisfied customers, you and your business make them feel different. Some tips are offering added value, adjusting your policies, and showing high appreciation.

For dissatisfied customers, you and your business build good relationships and care their problems and needs.

For loyal customers, double the quality of the tips for satisfied customers.

Understanding the values of making current customers loyal to your business, PrestaMonster.com launches Quick Quote Tool Pro. It is an effective tool to help online merchants.  It is designed for where the buyers can raise their ideas, ask the seller for quote on pricing or discuss before purchasing. With Quick Quote Tool Pro, buyers find it easy to communicate with the seller while the seller can take care of customers better.

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Top 5 reasons why you lose your current customers

Do you agree that long-term customers always are most profitable customers?

Yes. This is no doubt. However, for some reasons, you lost your existing customers. Let’s walk through these reasons which should be avoided to have more sales.

There is a huge difference in treating new and current customers

To gain new customers, it is often necessary to offer incentives or discounts. However, it does not mean that you should not do this for existing customers. In fact, they can be angry if their loyalty is not rewarded. Importantly, keeping existing customers  is more important than getting new ones.

Price is focused mostly

As a seller, profits can be the most concern. However, if you focus too heavily on price, your existing customers to constantly will be trained to find lower prices. The reason is that there are always providers planning to attract your customers through lower prices.

Do not admit when you are wrong or offer excuses

Your customers do not trust you when you forget admit when you are wrong or sorry. They think that they are not granted. Thus, you should apologize if you are wrong.

Make promises you can not keep

Your customers may ask when you are free to help them. The truth may be “In three days”. However, you may feel that the client will not be unacceptable. Thus, you answer “tomorrow”. Finally, you can not keep the promise. Your customers are unhappy.

Ignore phone calls and emails

You may say that you are inundated with emails and ignore your customers’ emails. However, some emails are extremely important. Phone calls are also important in some cases. Whatever you need to do, you can not ignore people’s attempts to contact you.

It can be said that keeping current customers is crucial to  your business because losing them means reducing sales and band.

As an effective tool to help online merchants, Quick Quote Tool Pro from PrestaMonster.com enables to allow the buyers to raise their ideas, ask the seller for quote on pricing or discuss before purchasing. With this tool, buyers find it easy to communicate with the merchant.

Related keywords: point of sale pos, pos point of sale, australia post shipping costs

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