Tips to make your customers more satisfied with your ecommerce shipping service

Shipping may be important for your business, especially for ecommerce business. Your customers can purchase from your business again if they are comfortable with this process. How do you do to improve their shipping experience.

Provide a range of shipping options

Your customers can be happy when your online store offers a variety of different of shipping options. Standard delivery, first class and next day delivery should be considered. Of course, a free shipping option is really good.

Offer an estimated delivery date

Also, your customers can be happy if an estimated delivery date is given by your store. This is so important for  your customers who have special plans. For instance, a customer want to send a birthday present to her/ his niece on Sunday and order on Tuesday. There is a problem that he or she does not make a decision if your store provides an estimated delivery date. In this case, you will lose your customer.

Give shipping email and/or sms notifications

Sending an email notification mentioning that a customer’s package has been shipped and he or she will receive the item shortly would be better. Without shipping email notifications, your customers can send multiple emails asking about their delivery. For your customers who cannot always check their emails, you should send a short text saying that their package has been shipped.

Provide a tracking code

Send your customers who have chosen the first class signed delivery a tracking code. They can know the positions of their package.

PrestaMonster

Whether your business size is big or small, PrestaMonster is willing to give you the best shipping solutions you need to make things easier.

Australia Post Pro for estimating shipping cost in real time

Multi Shipping for managing and doing multiple shipment at once.

Learn more at: http://prestamonster.com

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4 ways to reducing ecommerce shipping costs

The increasing demand for free delivery and rising shipping and fulfillment costs are often two main problems for an online merchant to face. Luckily, there are some simple tips to reduce the cost of shipping to maintain reasonable profits. Here are 4 ways you can do.

Rate shop

A lot of online merchants are able to continually rate shop among multiple carriers. If your packages weigh less than 13 ounces, choose first class mail which is the lowest cost delivery method for lightweight packages. For heavier packages, rate shopping on a per-parcel basis is good for merchants.

Negotiate rates

In fact, more shipping volume means more power when negotiating with carriers. However, there are some cases that lower shipping volume can get reduced rates.Negotiating rates is a good way to reduce shipping costs. Prepare information such as shipment volume, shipping destinations, dimensions and weights of packages, and the services as much as possible when negotiating a contract with carriers.   

Choose the right delivery service

Choosing the wrong delivery service can be a mistake leading to overpay for shipping. Thus, merchants should know expected and guaranteed delivery times based on shipping destination and origin for every service to cut costs over time.

Audit invoices

Auditing invoices should be done regularly. This can make sure whether carriers make mistakes in term of billing or not. In other words, auditing invoices helps online merchants check the status of any cost reductions based on contracts.

PrestaMonster

Whether your business size is big or small, PrestaMonster is willing to give you the best shipping solutions you need to make things easier.

Australia Post Pro for estimating shipping cost in real time

Multi Shipping for managing and doing multiple shipment at once.

Learn more at: http://prestamonster.com

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Why is Point of Sale Pro good for merchants ?

As a module designed for Prestashop stores, Point Of Sale Pro from PrestaMonster is really an ideal choice. If you are a merchant, its various features help your business be more efficient and effective. Let’s see why Point Of Sale Pro is good for your business.

The first reason is that Point Of Sale Pro allows you to sell your products not only online but also offline at your stores/ warehouses, trade conferences, exhibitions, or via phone / chat. It means that your goods can be sold anywhere, anytime thanks to this module.

The second reason is that Point Of Sale Pro has the ability to connect all transactions to your cloud database. As you are aware, cloud database has a lot of benefits for those who are merchants (to understand more about these pros, read “Top benefits of cloud databases”). Obviously, Point Of Sale Pro makes centralizing your data really easy and no extra time to combine your manual orders is required.

Above are two main benefits that merchants can receive from Point Of Sale Pro. By the way, there are some main features of Point of Sale Pro that you should know:

• Accept and recognize 128 barcode scanners
• Add any items in any categories to the order immediately
• Search for any existing customer
• Cancel an order whenever you want if it has not been processed successfully
• Split the payment in small amounts paid by using different methods.

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5 questions should be asking as researching shipping options

According to John Haber, CEO of Spend Management Experts, choosing the right shipping options can help a business to beat ecommerce rivals. It means delivering  its products inexpensively  and more quickly than its rivals can offer a competitive edge.  

Here are 5 questions should be asking as researching shipping options:

1. Do you have the right packaging?  

A package’s dimensional weight and actual weight can vary significantly while shippers bill based on the dimensional weight instead of the actual weight. According to Hal Altman Motivational Fulfillment & Logistical Services, “the heavier a product weighs, the more it costs to ship.” Thus, discuss different shippers about pricing options.   

2. Do you qualify for any services or deals which can save you money?  

Your business and your customers’ needs will determine the most economical option. In fact, small businesses can receive special programs from shippers. Have a meeting with them to know how these shippers can help your specific needs.

3. What is your biggest competitor doing?

It is a bad idea to copy competitors’ shipping policies. Knowing what they offer so you can or exceed meet it is still crucial.

4. What do your customers want?

An online survey to ask specific questions, study which services your customers use the most or  look at what your competitors offer should be done.

5. What unplanned shipping-related costs can you predict or avoid?

Shipping surcharges may be the biggest surprise. It is important to know which fees will apply to your packages. Because several shippers can impose up to 300 different surcharges on deliveries.  

From PrestaMonster

Whether your business size is big or small, PrestaMonster is willing to give you the best shipping solutions you need to make things easier.

Australia Post Pro for estimating shipping cost in real time

Multi Shipping for managing and doing multiple shipment at once.

Learn more at: http://iprestashop.blogspot.com/

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How to deal with customer dissatisfaction in e commerce?

We can not deny the attraction of shopping online  and ecommerce. For those who are running online shops, customer satisfaction is one of the most considered issues. What should you do to deal with some problems related to customer satisfaction. Be careful because if you do not solve well, you can lose them.

The following section will list several problems that your customers can face with and of course suggestions.

Shopping online at night

In fact, there are some customers go shopping online at night. Thus, your website should serve anytime. It would be better if you have night shifters.

Wrong product delivery

The wrong product delivery is really not good.  Your customers do not trust your website. If the problem is caused by having a lot of orders, employ additional staffs or use automation systems.

Damaged shipped products

Before shipping any product, remember to check it. Inform your customers about their products may be damaged during shipping. Your customers will highly appreciate your business.

Insufficient product descriptions

The importance of product descriptions for search engines and your customers is really crucial. Offer well written and sufficient product descriptions. Specs like sizes, weights, and features, warranty and support information should be detailed.

iPrestashop's blog

Whether your business size is big or small, iPrestashop's blog is willing to give you the best shipping solutions you need to make things easier.

Australia Post Pro (PrestaMonster) for estimating shipping cost in real time

Multi Shipping (PrestaMonster) for managing and doing multiple shipment at once.

Learn more at: http://iprestashop.blogspot.com/

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Top 4 tips for selling online

We can not deny the attraction of selling online. This model opens up your business to a worldwide customer audience. However, a lot of e-commerce website made basie mistakes. Here are some useful tips for selling online.

Have a careful strategy

A strategy is really important. It can be said that its importance is huge for selling online. Thus, remember to establish your strategy.

Build a quality  online shop

Customers may contact with your business through your website. Thus, your site needs to make a good impression on them. Show that the online shop can make it easy for customers to buy products. Delivery, security, and regulations should be considered by your company.

Good product images

Your customers are going to look at the images of your products before reading your product descriptions. You must ensure that those images pique their interest. As a result, they are likely to read the descriptions.

Upselling/cross-selling products

It would be better if your online shop encourage your customers to buy other items. a “Related Products” section should be added. For example, you should add a matching set of necklaces as a related product if you are selling if you are listing earrings.  There is a cross-selling module that is good for you if you are a Prestashop owner. It is  Multi Accessories Pro (PrestaMonster). 

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4 Common Ecommerce Shipping Mistakes Should Be Avoided

There is a fact that the decreased satisfaction of the customers and the increased shopping cart abandon may results caused by mistakes concerning shipping that the majority of the online businesses make. Thus, your online store should avoid 5 common shipping mistakes to improve productivity. 

Shipping price is too high

In fact, online shoppers can drop a shopping cart in an online store if they think that they have to pay too much for the overall price of the product plus shipping. Do you believe that these people make up 56%? It is not a smart move when offering to ship a quite cheap product via UPS. Thus, this mistake should be avoided. 

The total purchase price doesn’t qualify for free shipping

51% online shoppers have dropped their carts and left online stores because order value to qualify for free shipping is too high. 

Shipping costs are listed too late

Your customers might be unsatisfied if all the shipping options and prices before the actual shopping are not clearly listed. 

The delivery time is too long to be acceptable

Too long delivery time can be a reason why a lot of people abandon their carts. These customers’ expectation is not hard to fulfill. Offering several different shipping options (delivery prices and times) is good. 

PrestaMonster

Whether your business size is big or small, PrestaMonster is willing to give you the best solutions you need to make things easier. 

• Point of Sale Pro for selling items online and offline
• Quick Quote Tool Pro for working well with your customers
• Paypal Instant Checkout for checking the current shipping cart
• Custom Invoices for customizing invoices in different format
• Multi Accessories Pro for building a flexible bundle of products
• Australia Post Pro for estimating shipping cost in real time
• PostPay Australia Post Pro for giving customers the confidence to buy online 
• Multi Shipping for managing and doing multiple shipment at once.

Learn more at: http://prestamonster.com

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